Their manual processes were inefficient and mistake-inclined, resulting in amplified charges and lowered purchaser pleasure. The company understood that it required to embrace digital transformation to stay competitive. Treatment needs to be taken to ensure the anonymity of both equally case web sites and unique contributors (if agreed in advance) https://caidenqshxp.full-design.com/an-unbiased-view-of-hbr-case-study-analysis-72710906